Experienced Systems Manager with expertise in database management, and optimizing operational efficiency. Experience leading teams and coordinating projects. Focused on maintaining data integrity and using comprehensive problem-solving strategies. A proactive problem-solver, acting on data-driven insights.
Jennifer L Miller
Operational Efficiency Expert and Data Integrity Leader | Committed to Diversity and Inclusion
Phone:
830.822.6689
Email:
Address:
Dayton, Ohio
EXPERIENCE
2022 - Oct 2025
Academic Systems Manager and Registrar
- Led 12-member team to evaluate and implement Blackbaud Student and Learning Management Systems, School Website, fundraising, enrollment and accounting software
- Managed database of 3,000+ users, ensuring data integrity and accessibility, enhancing operational efficiency
- Responsible for management, support and training of Blackbaud Student Information, Blackbaud and Canvas Learning Management systems and BrightArrow emergency communication software
- Developed and implemented academic schedules for 500+ students and 100+ educators across 4 school levels: Early Childhood, Lower, Middle and Upper Schools
- Coordinated creation, distribution and maintenance of 600+ survey results, supported individual department improvement through ISACS
- Served as Chair of Academics Department, member of Academic Affairs and Steering Committees
Dayton, Ohio
2021-2022
Dayton, Ohio
Educator
- Developed comprehensive tracking system for student learning goals to enhance progress monitoring and improve communication amongst students, faculty and families.
- Constructed Social-Emotional Learning (SEL) curriculum through collaboration with SEL Working Group, addressing sensitive topics effectively.
- Facilitated immersive learning experiences by leveraging SeeSaw software to design engaging activities aligned with student interest
2021-2021
Dayton, Ohio
Family Stability Case Manager
- Redesigned referral and client forms using Civic Engage cloud software to make forms available online, eliminating redundancy and increasing efficiency and convenience.
- Monitored progress and care of multi-system youth in residential treatment facilities
- Created tailored treatment plans for families, enhancing service linkage and cross-agency partnerships
- Engaged in parent coaching using evidence-based curriculum
- Developed individual treatment plans based on assessed mental and emotional statuses.
2019-2020
Christchurch, New Zealand
Mental Health Wellness and Resource Support
- Established strategic partnerships with local organizations to connect 100+ women with counseling, legal and educational resources
- Created and implemented training video, decreasing shadow-training time by ~20% for support workers
- Organized 4 in-service training opportunities for staff and volunteers, utilizing local experts to encourage professional growth
2018 - 2019
Christchurch, New Zealand
Information Technology Specialist
- Cataloged and updated member and sponsor information using MailChimp, ensuring distribution to current and relevant market
- Increased Board of Directors' understanding of community needs through development and evaluation of survey results with Survey Monkey
- Increased service awareness among community members through utilization of social media; broadened outreach
2015-2017
Metamora, Illinois
Technology Coordinator
- Developed and led 2 technology workshops on Google for Education for staff members, promoting technology integration in classrooms; minimized supply costs by ~5%
- Managed and updated software including Absence Management and Google Admin. Ensured effective operation of BDS Database and Q-Global. Streamlined Google for Education and JAMF usage to support education goals. Oversaw deployment of Apple software and maintained assistive technology library
- Developed and supervised social media accounts; expanded community-member enrollment in programs and made information more accessible for community and staff
- Spearheaded development of a comprehensive technology plan for creation of a new facility; ensured technology implemented aligned with stakeholder needs and educational goals
​- Provided technical support for 100+ staff members in 12 different locations
EDUCATION
2019
Master of Science
Family and Human Development
1999
Bachelor of Science
Business Administration
SKILLS
Database Management
and Software Implementation
Project Coordination
Data Integrity
Customer Service
Data Integrity and FERPA Compliance
Team Leadership
Increasing Operational Efficiency
Student Information and Learning Management Systems
Technical Support
Time Management
EXPERTISE
Database Management
Expertise is Blackbaud Student Information and Blackbaud and Canvas Learning Management Databases
Project Coordination
Skilled in leading teams and coordinating software implementation projects to create unified academic, enrollment, website, donation and accounting software systems
Academic Oversight
Utilize comprehensive problem-solving strategies to support students with schedules, and maintaining data integrity